Shipping policy
Order Processing
All orders are made to order and require production before shipping.
- Production time: 3–7 business days
- During periods of high demand, production may take slightly longer.
- Once your order has been completed, it will be prepared for shipment and you will receive a confirmation email with tracking information (when available)
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 7–21 business days
Please note that these are estimated delivery times and may vary depending on the destination, customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Any applicable taxes, duties, customs fees, or import charges are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number (if available). Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the package must be reshipped.
Lost or Delayed Shipments
Once a package has been handed over to the shipping carrier, delivery is outside our direct control.
If your shipment is significantly delayed or appears to be lost, please contact us and we will assist you in working with the carrier to resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the packaging
- Photos of the damaged product
We will review your claim and work to provide an appropriate solution as quickly as possible.
Questions
If you have any questions regarding shipping, please contact our support team through our Contact page.
We are always happy to help.